A Joint Step Towards Protecting Consumer Rights: NASU and NBU Hold a Working Meeting on Consumer Rights Protection
The National Association of Insurers of Ukraine (NAIU) held an important and productive working meeting with representatives of the Consumer Rights Protection Department of the National Bank of Ukraine (NBU).
This open dialogue was a response to the deep interest of insurers in improving market standards and proactively protecting the rights of their clients. Insurers are genuinely interested in a thorough understanding of the regulator’s approaches to enforcement, as this enables them to systematically improve their own processes and enhance the quality of services.
That is why the market initiated a discussion on key issues:
Pre-contractual practices and the conclusion of agreements;
Current approaches to insurance claims settlement;
Requirements for the transparency and completeness of information on insurers’ websites;
General aspects of activity monitoring and consumer rights protection.
NAIU expresses its sincere gratitude to the NBU’s Consumer Rights Protection Department team for their readiness to cooperate, detailed clarifications, and constructive stance. Such support is extremely important for the market’s efforts to raise service standards.
We are convinced that such meetings not only help improve compliance with regulatory requirements but also strengthen consumer trust and confidence in insurance services. The market demonstrates its readiness to work on building a civilized and reliable environment for every client under the supervision of the NBU.
